REFUND & EXCHANGE
Blaq Luxury Hair Products is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route Protect at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be reimbursed. We are excited to offer this service to you and we highly recommend you use Route package protection at checkout.
** If you have Route Protection Insurance, you can report a shipping issue with either a broken item, lost package or lost or stolen package through Route. Please visit the Route Protection on how to report. You can also report directly via the confirmation email you receive on your order from Route. You will receive a replacement for broken/damaged items & lost or stolen packages - follow the directions for reporting (e.g. upload photo of broken item and box at the time of reporting).
Issues can also be reported to our customer service who can also submit the claim for you. If you do not have protection, our refund/replacement policy will be implemented.
PLEASE NOTE WE WILL ONLY REFUND AN ITEM IF IT ARRIVES DAMAGE. PLEASE INCLUDE PICTURES OF THE DEFECTIVE PRODUCT WHEN FILING YOUR CLAIM.
We are NOT responsible for theft of products from your mailbox, front porch etc. We highly recommend using Route Shipping Insurance against issues like these
REFUNDS + EXCHANGES
All of our products are carefully inspected before they are shipped. Our return policy is 3 days. Unfortunately, we can’t offer you a refund or exchange after 3 days of receipt of products. Note: The purchase of an E-Gift Card is final sale and will not be eligible for a refund and/or return.
To be eligible for a return or exchange, your item must be in its original packaging, unopened, unused and in the same condition that you received it. We DO NOT provide return labels.
To return your product, you should email email@example.com to initiate process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you. We will also advise you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. Please contact us if you have any questions or problems.
Orders that return to our facilities as being undeliverable as addressed by the carriers will be subject to an automatic refund (minus shipping) and a 10% restock fee issued back to the original form of payment within 7 business days of its return
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 2164 Platinum Road, Unit D, Apopka, FL, 32703
To return your product, you should mail your product to: 2164 Platinum Road, Unit D, Apopka, FL, 32703
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.