Returns & Refund Policy

 RETURNS & REFUND POLICY

Thank you for choosing Blaq Luxury Hair Products. We are dedicated to providing you with high-quality hair care products and exceptional customer service. Please read our Return and Refund Policy carefully to understand your rights and responsibilities regarding your purchase.

 RETURNS

 At Blaq Luxury Hair Products, we strive to ensure that our customers are satisfied with their purchases. However, due to the nature of our products, we do not accept returns of opened or used products. Before making a purchase, we encourage you to review all ingredient information, which is transparently listed on our website. This way, you can ensure that you are aware of any potential allergens and can make an informed decision.

 SHIPPING INSURANCE 

 To provide you with added peace of mind, we have partnered with Captain Insure to offer shipping insurance for your order. By selecting this feature at checkout, you will be guaranteed a re-shipment or refund in the event of loss, damage during transit, or postal theft.

 If you choose to opt-out of this shipping insurance, please note that Blaq Luxury Hair Products will not be liable for any packages that are lost, stolen, or arrive damaged. We aim to ship most packages via priority mail through USPS, our main carrier. In the event of a lost or damaged package, we recommend that you contact the United States Postal Service for assistance with your claim. Priority mail includes insurance of up to $50 for lost or damaged packages, please note that we are unable to assist you with the claims process through USPS. For any postal-related claims, please contact USPS Customer Service at +1 800 275 8777

 

Filing a Claim with Shipping Insurance

 If you choose to opt-in for our shipping insurance, here’s how to file a claim with us:

1. Damaged Products:

 If your product arrives damaged, please send a clear picture of the defective item with your order number to customerservice@blaqluxury.com. We will review the image and process a refund or reshipment as appropriate.

 2. Lost Products:

 For products that are lost during transit, please allow up to 10 business days after shipment for the items to be considered lost. After this period, you can submit your preference for either a refund or reshipment by emailing customerservice@blaqluxury.com.

 3. Stolen Products:

 For products that are reported stolen due to postal theft or theft from your porch or mailbox, we will replace the stolen items ONLY once or provide a refund. Please be advised that we reserve the right to deny a refund or reshipment if we identify a pattern of theft claims associated with your account.

 Important Notes:

 - Our Shipping Insurance does not cover orders where the shipping address was incorrectly entered at the time of purchase. We will not issue a refund or reshipment for orders that were sent to an incorrect address due to customer error, including missing apartment numbers. In the event you entered your address incorrectly please allow the item to be returned to our warehouse and you can purchase a re-ship label on our website.

By placing an order with us, you agree to abide by this Return and Refund Policy. If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team at customerservice@blaqluxury.com.

 

Thank you for shopping with Blaq Luxury Hair Products!