SHIPPING POLICY

Domestic Shipping (North America)

Shipping is from Monday-Thursday. All orders will be completed and shipped within 3-5 business days. Delivery date may change due to weather conditions and if items were purchased on day of a sale.

Orders will be sent to the buyer's address unless otherwise specified. Customers will be provided with a tracking number via email or phone number, we are not responsible for lost or stolen items and will not be able to issue any refund for such items, if package was not received based on certain circumstances, we will re-ship the items. Please refer to the Mail carrier with your tracking information for more assistant on locating your product(s).

Domestic orders are shipped via USPS Priority Mail or First Class Mail, and you will be supplied with a tracking number.

Large items are packaged in sturdy boxes and small items are packaged in padded envelopes.

INTERNATIONAL SHIPPING

International shipping usually takes between 7-15 days depending on customs, CUSTOMER WILL BE PROVIDED WITH A CUSTOMS DECLARATION NUMBER ONCE ITEM IS SHIPPED. PLEASE NOTE THAT THE SENDER IS NOT RESPONSIBLE AND IS UNABLE TO TRACK ANY INTERNATIONAL ITEM ONCE SHIPPED. CUSTOMER SHOULD CONTACT THEIR LOCAL POST OFFICE OR CUSTOMS TO LOCATE PACKAGE. IF CUSTOMS REQUIRE ANY ADDITIONAL FEE IT MUST BE PAID BY THE PURCHASER. YOU CAN CALL THE INTERNATONAL INQUIRY CENTER AT 800-222-1811 FOR TRACKING INFO.

International orders are shipped via USPS First Class Mail, and you will be supplied with a tracking number. We are not responsible for lost or stolen items and will not be able to issue any refund for such items. Please Refer to the Mail carrier with your tracking information for more assistant on locating your product(s).

INCORRECT ADDRESS

Please ensure that your address is entered correctly when you placed the order. If your order was sent back to us because of an incorrect address, there is a Re-ship Label available on our website for purchase in order to have the item resent. If you refuse the package, a refund minus the original shipping fee will be applied to your original method of payment.

Satisfaction

By using it my curls are back and i'm so happy love the way hair is shining and smooth

Great product poor customer service I will not be returning

Then when I asked for the refund she offered I was only sent $20 when my order total minus shipping was $24 w shipping it was 31.99. Im not sure why I wasn’t refunded in total for the amount I was charged. Normally i wouldn’t even post a comment because it’s just $4 but the seller was unhelpful from the beginning so I want every cent back because I didn’t receive any products. Do not order from her if you have spotty mail delivery because she won’t help rectify the situation. I have included screenshots and a picture of my old shampoo bottle to show that I have indeed used this product and I’m not trying to scam or getting anything free. I truly just wanted the products but due to my poor experience I won’t be purchasing from her anymore. Also this order was placed in June I had to reach out and let her know that I didn’t receive my products she made no effort to be proactive for her customers. Great product but poor customer service.

I lived the shampoo the first time I got it but wasn’t able to order the product again

Shipper refused to reissue products after incorrect mail delivery. I have an open case with USPS regarding missing mail and I contacted the shipper to notify them that they just had to take the same box to USPS and they would ship it to me for free since the label had already been created. This is because there was mail delivery issue in the area which has now been corrected. The shipper refused to do so without additional payment for a new label when I was instructed by USPS to not purchase a new label.
Then when I asked for the refund she offered I was only sent $20 when my order total minus shipping was $24 w shipping it was 31.99. Im not sure why I wasn’t refunded in total for the amount I was charged. Normally i wouldn’t even post a comment because it’s just $4 but the seller was unhelpful from the beginning so I want every cent back because I didn’t receive any products. Do not order from her if you have spotty mail delivery because she won’t help rectify the situation. I have included screenshots and a picture of my old shampoo bottle to show that I have indeed used this product and I’m not trying to scam or getting anything free. I truly just wanted the products but due to my poor experience I won’t be purchasing from her anymore. Also this order was placed in June I had to reach out and let her know that I didn’t receive my products she made no effort to be proactive for her customers. Great product but poor customer service.

Love this balm

Great balm. Non greasy. Works better with daily use. I have locks and I use the oil and balm for my scalp. I shampoo every 3/4 weeks and these products work while leaving my scalp smelling good. Other products like grease and store oils just don't work. Found myself coming back to this site after months of running out. I'll stay stocked because I honestly can't find anything else as I'm very picky 🙃. The detox bar is good too.